Return Policy

Return & Refund Policy

At KSA Prime Picks, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Products that show signs of use, damage caused by the customer, or missing parts may not qualify for a return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide clear photos of the item and packaging so that we can review the issue and arrange a replacement or refund if applicable.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including personal care products, beauty products that have been opened or used, and any items marked as non-returnable on the product page.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed through the original payment method within 5–10 business days, depending on your bank or payment provider.

Exchange Policy

If you would like to exchange an item for a different size, color, or replacement, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us.

Order Cancellation

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure after delivery.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We are committed to providing a fair and hassle-free shopping experience for all our customers.

KSA Prime Picks – Shop with Confidence and Peace of Mind. ✨🛍️